Thank you for shopping at Largo Supply (accessible from https://largosupply.shop). We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.
This policy outlines the guidelines, timelines, and conditions under which returns, exchanges, and refunds are processed.
1. Return Window
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return. To be eligible for a return, your item must be:
Unused, unworn, and in the same condition that you received it.
In its original packaging with all tags, manuals, and accessories included.
Accompanied by the order receipt or proof of purchase.
2. Return Shipping Costs & Fees
Google Merchant Center requires explicit details regarding who covers return shipping costs. Please review the scenarios below:
Defective, Damaged, or Incorrect Items (Merchant Fault):
Cost:$0.00 (Free returns).
If your item arrives broken, defective, or you receive the wrong product, Largo Supply will cover 100% of the return shipping costs. We will provide you with a pre-paid return shipping label via email.
Customer Remorse / Change of Mind:
Cost: Customer is responsible for return shipping costs.
If you change your mind, ordered the wrong size/color, or no longer want the product, you will be responsible for paying the actual cost of return shipping.
Restocking Fees:
$0.00 — We do NOT charge any restocking fees on returned items.
3. How to Initiate a Return
To start a return, please follow these simple steps:
Contact Us: Send an email to info@largosupply.shop with your order number, photo/video proof (if the item is defective or damaged), and the reason for your return.
Receive Authorization: Our support team will review your request within 24–48 business hours. Once approved, we will send you a Return Merchandise Authorization (RMA) along with return instructions and the return shipping address.
Ship the Package: Pack the item securely in its original packaging and mail it back using the instructions provided. Do not send returns back without contacting us first.
4. Damaged or Defective Goods Upon Arrival
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, please contact us immediately (within 48 hours of delivery) at info@largosupply.shop. Include your order number and clear photos of the damaged item and packaging. We will promptly send a free replacement or issue a full refund.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Refund Process & Timeline
Inspection: Once your return is received at our business facility, we will inspect the item and notify you via email regarding the approval or rejection of your refund within 2 business days.
Issuance: If approved, your refund will be processed immediately to your original method of payment.
Bank Processing Time: Please allow 3 to 7 business days for the credit to appear on your bank or credit card statement, depending on your payment provider.
7. Order Cancellations
Orders can be canceled free of charge within 2 hours of placement, provided the item has not already been processed or shipped.
If the order has already shipped, it cannot be canceled; you must wait until the item arrives and initiate a standard return.
8. Contact Information
If you have any questions or need help with a return or refund, please reach out directly to our customer support team:
